Why do I need to move to Greenby?
Plusnet has chosen Greenby to provide email services because they understand how important email is to their customers. As Plusnet focus on providing excellent broadband, migrating your email to Greenby ensures that you can continue to enjoy reliable email services.
Who is Greenby?
Greenby is operated by Enix Ltd, a UK-based cloud services company. They specialise in email and web services, working closely with Plusnet to ensure a smooth transition for customers like you.
How does the migration work?
You’ll receive notice 60 and 30 days before the migration. On the migration day, all your email data, settings, domains, and DNS will be transferred to Greenby. Once completed, you’ll receive a confirmation email and can log in to your Greenby dashboard to manage everything as before.
What do I need to do?
Nothing! We handle everything. You only need to log in after migration to continue using your email. If you don’t wish to move to Greenby, you can opt out by following the instructions in the original Plusnet email.
Do I have to move to Greenby?
No, moving to Greenby is optional. If you choose not to, simply opt out as instructed in the Plusnet email before migration day.
Do I keep the same email address?
Yes! Your Plusnet email address will remain the same and continue to function as it did before.
What exactly will Greenby do for me?
Greenby will maintain your Plusnet email service, allowing you to send and receive email as before. We’ve increased your mailbox size from 1GB to 2GB, with options to upgrade in the future. We’ll also provide your webspace hosting, domain management, and DNS services.
What about my website, domains, and DNS settings?
Your webspace, domains, and DNS settings will be migrated to Greenby exactly as they are. If your site is hosted by Hostopia, you’ll need to move it manually; instructions will be in your welcome email.
What happens if I don’t upgrade?
No worries. We will continue to receive and store emails for 2 years. You can upgrade anytime during this period to regain full access to your account, past emails and any new ones too.
Do I need to change any settings?
No, your email settings will remain the same. You don’t need to do anything to continue using the service.
I need support as a vulnerable customer. How can I get it?
We are dedicated to supporting vulnerable customers. You can set preferences for alternative communication formats or request additional assistance by going to your Profile > Extra Support in the dashboard. More information will be provided in our guide.